"It can scarcely be denied that the supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible without having to surrender the adequate representation of a single datum of experience." – Albert Einstein
It is not simple to ‘keep it simple’.
Process of ‘Keeping it simple’ involves complexity. We need to accept that we cannot keep it simple for everyone involved. Simplifying one constituent would almost always make it a bit more complex for others involved.
However, ‘keeping it simple’ can work wonders when we consciously decide to make it simple for constituent that matters.
For most Organizations, ‘keeping it simple’ for the ‘consumer’ is a good strategy. Most Organizations get this right, but they also need to understand that making it simple for consumer would result into a more complex (or at least ‘changed’) business process or operating principles for other constituents. In this age, it will require complex technology solutions as well.
Solutions that will delight the consumers, are almost guaranteed to make it complex for an Organization, from both Technology and Business process point of view. But we have to recognize that this complexity is part of keeping it simple for the consumer.
Keeping it simple is complex. Instead of shying away from complexity, we should be building a culture and workforce that embraces these ‘complexities’ and keeps it simple for our Consumers.
Complexity cannot be destroyed, it can merely be transferred from one constituent to another! (Or simplified by Technological breakthroughs)
Comments
Post a Comment