How to go from ‘thought’ to ‘reality - Make yourself tolerable by the Organization

From your perspective, you are trying to add value, but you may come across as ‘nuisance’ or ‘distraction’ to others who are heads down trying to keep the lights on.

You must genuinely respect their work and contribution and act in a fashion that they can tolerate you.

For more such lessons, click here.

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#Idea - Improving Member’s Office Visit Experience

What: Make sharing Personal and Insurance details with Doctor’s office hassle free, accurate and ‘paperless’. Constraint: Work with existing infrastructure without requiring additional hardware at Provider’s office. How: Extend BSC App by building a new functionality that allows sharing of Member’s data with Doctor’s office. Here is how it will work. On BSC app, members will have option to ‘share basic data with provider’. Member chooses this option and a ‘camera’ on the phone is activated. Member asks provider’s clerk to open a webpage (something short like BSCSHARE.COM) BSCSHARE.COM will display a QR Code on Clerk’s screen. Member hands over the phone to the clerk to focus on read the QR code with member’s phone. When the phone reads the QR code, Member’s basic information as insurance details are shown on Clerk’s screen. The clerk can now use this data to update their system (or in a not so ideal situation print the information, prints out the data on...

Role of complexity in ‘Keeping it Simple’

" It can scarcely be denied that the supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible without having to surrender the adequate representation of a single datum of experience." – Albert Einstein It is not simple to ‘keep it simple’. Process of ‘Keeping it simple’ involves complexity. We need to accept that we cannot keep it simple for everyone involved. Simplifying one constituent would almost always make it a bit more complex for others involved. However, ‘keeping it simple’ can work wonders when we consciously decide to make it simple for constituent that matters. For most Organizations, ‘keeping it simple’ for the ‘consumer’ is a good strategy. Most Organizations get this right, but they also need to understand that making it simple for consumer would result into a more complex (or at least ‘changed’) business process or operating principles for other constituents. In this age, it will requir...

Day in the life of a core member of ‘Collaboration and Innovation Lab’

It is Friday. I arrive at the 50 Beale street office of Blue Shield of California. Instead of going to my desk, I head to the ‘Collaboration and Innovation Lab’. As I step out of the elevator on 23 rd floor, I think about getting myself something to eat, but my excitement of first going to the ‘ Lab ’ (yes! we call it the Lab ) makes me turn right. As I walk past offices of our ‘C’ team, I get to catch glimpse of beautiful foggy Bay before arriving at the space we call our home for Fridays . Suddenly, I realize that Friday’s have become even happier than they used to be. As a routine, first thing I do when I step in the Lab is read Rudyard Kipling’s poem ‘If’ painted on the wall. It reminds me every day of what me and all others on the Core team aspire to be. Though what Kipling wants me to be seems ‘ideal’ and ‘unachievable’, remembering how it has made me better, makes me keep trying. After all, the spoils that will come out of this is not what I...

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